Frequently Asked Questions
Yes. Every piece is crafted from natural stone, meaning no two products are exactly alike. Variations in colour, veining, texture, and natural markings are part of the material's character and make each item unique.
Yes. The photographs represent the product design, but every stone block has its own unique pattern and colour. Your piece may differ slightly from the images shown on our website.
Our products are crafted using a combination of modern stone-working techniques and skilled craftsmanship. Each piece is individually finished and carefully inspected before shipment.
Most of our stone vases are intended as decorative dry vases.
For fresh flowers, we recommend using a removable glass insert or waterproof liner inside the vase.
Please refer to the individual product description for specific guidance.
Our washbasins are supplied ready for indoor use. To maintain their appearance, regular cleaning and appropriate stone care products are recommended.
Clean with a soft cloth and a pH-neutral stone cleaner.
Avoid acidic cleaners, bleach, abrasive products, or harsh chemicals, as they may permanently damage the stone surface.
Yes. We ship selected products within the European Union.
If you are located outside our standard delivery area or require a large freight shipment, please contact us for a personalised shipping quotation.
Please inspect your order immediately upon delivery.
If any damage is found, contact us within 48 hours and include photographs of the packaging and product so we can assist you as quickly as possible.
Eligible products may be returned within 14 days of delivery, provided they remain unused and are returned in their original condition.
Please see our Returns & Refunds policy for full details.
You can reach us at: info@lapisk.com
We aim to respond to enquiries as quickly as possible during normal business hours.