Returns & Refunds
We want you to be confident in your purchase. If you change your mind, you have the right to return eligible items in accordance with Danish consumer legislation and the conditions below.
Standard Return Period
- Private customers may return eligible products within 14 days of receiving their order.
- To exercise your right of withdrawal, please contact us before returning any item so we can guide you on the safest return method.
Return Conditions
Returned products must:
- Be unused and in their original condition.
- Be returned in the original packaging or equivalent protective packaging to ensure the stone is not damaged in transit.
- Include all accessories and supplied components.
- Be securely packed. Products damaged due to improper handling or inadequate packaging after delivery may not qualify for a full refund.
Non-Returnable & Custom Items
Because of the nature of our products, the following items cannot normally be returned unless they are faulty or damaged upon arrival:
- Made-to-order or custom pieces (such as custom-sized stone tables, bespoke washbasins, or specially fabricated items).
- B2B / Trade orders (subject to commercial terms agreed upon purchase).
Natural Stone Variations
Natural stone is a product of nature. Variations in colour, veining, texture, and surface character are inherent to the material and are not considered defects or valid grounds for return.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us as soon as possible. To help us resolve the issue quickly, please include:
- Photos of the item
- Photos of the packaging
- A photo of the shipping label
Refund Process & Shipping Costs
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a tracked and insured shipping method, as Lapisk cannot be held responsible for items lost or damaged during return transit.
- For heavy or freight-returned items (like tables or large basins), we can assist in arranging specialized transport, the cost of which will be deducted from your refund.
- Initial shipping costs are non-refundable, unless the return is due to an error on our part or a damaged item.