Shipping policy
SHIPPING POLICY
Last updated: 11 September 2026
This Shipping Policy applies to orders placed through lapisk.dk.
1. SHIPPING COSTS
Shipping costs are calculated based on the delivery destination, product weight, package size and selected delivery method.
Any shipping charge payable by the customer will be shown before the order is completed.
Due to the weight, dimensions and fragile nature of natural-stone products, shipping costs may vary depending on the product and destination.
For certain large, heavy or oversized products, including stone washbasins, side tables, coffee tables and similar items, specialised freight delivery may be required.
If a final shipping price cannot reasonably be calculated through the online checkout, LAPISK will provide the customer with the applicable delivery price or arrangement for approval before any additional shipping charge is accepted or charged.
2. DELIVERY METHODS
Smaller products may be shipped using standard parcel or courier services where appropriate.
Large, heavy or fragile products may require pallet, freight or other specialised delivery services.
LAPISK may contact the customer to coordinate the safest and most appropriate delivery arrangement.
Any material change that results in an additional charge to the customer will require the customer's agreement before the additional charge is applied.
3. DELIVERY TIMES
The applicable estimated delivery time or delivery window will be communicated during checkout, in the product information, in the order confirmation or separately where specialised freight delivery is required.
Unless another delivery time has been agreed, consumer orders will be delivered without undue delay and no later than 30 days after the contract is concluded, as required by applicable law.
If an order is delayed, we will inform the customer as soon as reasonably possible.
Nothing in this section limits the customer's statutory rights in the event of delayed delivery.
4. LARGE AND HEAVY PRODUCTS
Natural-stone products can be heavy and fragile.
Products such as stone washbasins, tables and oversized pieces may require specialised transport and delivery arrangements.
Where necessary, LAPISK may contact the customer after an order is placed to coordinate delivery details, access requirements and an appropriate delivery time.
Where a separate freight quotation or additional delivery charge is required and has not already been agreed during checkout, the customer will be informed and asked to approve it before that additional charge is incurred.
5. DELIVERY ADDRESS AND RECEIVING THE ORDER
Customers are responsible for providing a complete and accurate delivery address and relevant contact information.
For certain freight or large-item deliveries, someone may need to be available at the delivery address at the agreed delivery time.
If special access conditions may affect delivery, such as restricted access, stairs, narrow entrances or other relevant circumstances, please inform us before delivery where reasonably possible.
Any additional charges resulting from a failed or repeated delivery will only be charged where the customer was informed of the relevant conditions and charges in advance and where permitted by applicable law.
6. RISK DURING TRANSPORT
LAPISK takes appropriate care when packaging products for transport.
For consumer purchases, where the carrier is arranged or offered by LAPISK, LAPISK remains responsible for the goods during transport until they are delivered to the customer or a person designated by the customer, in accordance with applicable law.
Different rules may apply where the customer independently arranges a carrier that was not offered by LAPISK.
7. DAMAGED OR INCORRECT DELIVERIES
If a product arrives damaged, faulty or incorrect, please contact us at info@lapisk.com as soon as reasonably possible.
Photographs of the product, packaging and shipping label may help us assess the matter and resolve it efficiently.
Providing photographs or contacting us promptly helps us investigate transport damage but does not remove or limit any mandatory consumer rights.
Where LAPISK is responsible for a damaged, faulty, incorrect or otherwise non-conforming product, the matter and any reasonable associated costs will be handled in accordance with applicable law.
8. RETURNS
Shipping and delivery are separate from the statutory right of withdrawal.
Information regarding returns, return shipping costs and refunds is available in our Return and Refund Policy.
9. B2B ORDERS
Business orders may be subject to separate shipping, freight, delivery and risk terms agreed for the relevant order.
Where specific B2B delivery terms have been agreed, those terms will apply to the relevant business purchase.
10. CONTACT
For questions regarding shipping or delivery, please contact:
LAPISK ApS
Richard Mortensens Vej 51, 1. th.
2300 København S
Denmark
Email: info@lapisk.com
Phone: +45 50 34 90 76
Website: lapisk.dk