Shipping & Delivery
At Lapisk, every piece is carefully prepared and securely packaged to protect its natural surface, shape, and finish during transportation.
Order Processing
Orders are normally processed within 2–5 business days after payment confirmation. Larger, heavier, made-to-order, or limited-edition pieces may require additional preparation time.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information, where available.
Shipping Costs & Delivery Times
Shipping costs are calculated at checkout based on your delivery destination, product weight, and total order size.
Delivery times vary depending on the destination and the shipping method selected at checkout.
Delivery in Denmark
We deliver throughout Denmark using suitable parcel or freight carriers, depending on the size, weight, and nature of the product.
Small and medium-sized items are normally delivered as standard parcels. Heavy or oversized products, including stone tables and washbasins, may be delivered on a pallet or by a specialised freight service.
International Delivery
Selected products can be shipped to countries within the European Union. International delivery availability and pricing depend on the destination, product dimensions, and total shipment weight.
For large items, fragile pieces, trade orders, or special delivery requests, please contact us before placing your order so we can confirm the safest and most suitable delivery method.
Heavy and Oversized Products
Natural stone products can be extremely heavy. Delivery of tables, washbasins, large vessels, and other oversized pieces may be made to the kerbside or nearest accessible entrance unless another service has been agreed in advance.
The customer is responsible for ensuring suitable access and sufficient assistance for moving the product inside the property.
Additional services, including indoor delivery, lift assistance, or installation support, may be available upon request and may involve an additional charge.
Damaged Packages
If your package arrives with visibly damaged packaging, please take photographs of the damage before opening it, and report it to us immediately.
Delivery Inspection
Please inspect the packaging and product as soon as your order arrives.
If the packaging appears visibly damaged, please photograph the package before opening it. Any transport damage, missing item, or incorrect product should be reported to us as soon as possible and no later than 48 hours after delivery.
Please include:
- Your order number
- Clear photographs of the packaging
- Clear photographs of the product and damage
- A brief description of the issue
Do not discard the original packaging until the matter has been resolved.
Natural Stone and Product Variations
Natural stone varies in colour, veining, texture, pores, and surface markings. These natural characteristics are not considered damage or manufacturing defects.
Each Lapisk piece is unique, and the product delivered may vary slightly from the photographs shown online.
Delivery Delays
Estimated delivery times are provided as guidance and are not guaranteed. Delays may occur due to carrier operations, customs processing, weather conditions, public holidays, or other circumstances beyond our reasonable control.
For questions regarding shipping or delivery, please contact us at info@lapisk.com or +45 50 34 90 76.